We are so glad you booked a service with us. We can’t wait to see you. Reading through our policies will help us to serve you better. We request that our guests arrive a little early for their scheduled appointment. When they do, we’ll have beverages and the latest fashion magazines waiting. Our retail area of Aveda products is also available for browsing and shopping.
Because of our thorough consultation process, there are no refunds of services for any reason. Upon checkout, we do highly recommend pre-booking your next appointment to ensure a convenient time.
We provide all guests with a courtesy confirmation the day prior to your service. In return, we request a minimum of 24 hours notice to cancel or reschedule your appointment. This can help us accommodate other salon guests who may be on our wait list. If a guest has failed to give adequate notice on (3) three separate occasions, they will be required to pre-pay for future appointments or only be seen on a walk-in basis.
A credit card number is required to reserve appointments for any guest who will be seeing more than one service technician or for services 3+ hours or more. If you fail to cancel/reschedule your appointment(s) 24 hours in advance, you may be charged up to 50% of your scheduled service. “No shows” will be charged 100% of their scheduled service.
All services begin with a thorough consultation—the most important part of the experience. We make every effort to listen and discuss exactly what our guests are expecting. As wishes are discussed, we ask our guests to voice any issues, concerns, allergies or medical conditions—we’re here for you and want you to be 100% satisfied. Our service providers will also offer product recommendations, as well as discuss routine maintenance. Before the service is performed, stylists will discuss the process as well as the products that will be used. We will do our best to give accurate pricing and timing predictions on color changes and corrections. Please understand some service requests will take multiple visits.
Concerning purchases, we will gladly exchange an unused Aveda product that was purchased in our salon for another product, though promotional pricing will not be extended.
Miscellaneous and payments:
Studio 212 is not responsible for lost or stolen items or items left behind. Visa, MasterCard, Discover, personal checks and cash are all accepted methods of payment. $25 will be charged for all checks returned for non-sufficient funds.