Policies

We are so glad you booked a service with us. We can’t wait to see you. Reading through our policies will help us to serve you the best we can. When arriving at our salon for your appointment we have beverages and a cozy sitting area to wait for your stylist. Our retail area of Aveda products is also available for browsing and shopping.

Cancellations:

We provide all guests with a courtesy confirmation the day prior to your service. In return, we request a minimum of 24 hours’ notice to cancel or reschedule your appointment. This can help us accommodate other salon guests who may be on our wait list. If a guest has failed to give adequate notice on (3) three separate occasions, they will be required to pre-pay for future appointments or only be seen on a walk-in basis. A credit card number is required to reserve appointments for any guest who will

be in the salon for services 3+ hours or more. If you fail to cancel/reschedule your appointment(s) 24 hours in advance, you may be charged up to 50% of your scheduled service. “No shows” will also be charged 50% of their scheduled service.

Reservations:

A credit card number is required to reserve appointments for any guest who will be receiving a color service.  If you fail to cancel/reschedule your appointment(s) 24 hours in advance, you may be charged up to 50% of your scheduled service. “No shows” will be charged 100% of their scheduled service.

Consultations:

All services begin with a thorough consultation—the most important part of the experience. We make every effort to listen and discuss exactly what our guests are expecting. As wishes are discussed, we ask our guests to voice any issues, concerns, allergies or medical conditions—we’re here for you and want you to be 100% satisfied. Our service providers will also offer product recommendations, as well as discuss routine maintenance. Before the service is performed, stylists will discuss the process as well as the products that will be used. We will do our best to give accurate pricing and timing predictions on color changes and corrections. Please understand some service requests will take multiple visits.

Refund Policy:

We do not offer refunds for services. Each appointment includes a consultation whether you are a new client or return client. Our goal is to meet the needs and expectations of each guest. If you are unhappy with the results of your services, we offer to make adjustments to make sure our guests are satisfied. If the haircut is not to your expectations, we can get you in for a 30 minute dry re-cut. If you receive a color service and it is not to your liking, we can arrange to fix the color with the stylist that did the service. Concerning product purchases, we will gladly exchange or return Aveda products that were purchased in our salon, though promotional pricing will not be extended.

Miscellaneous and payments:

Studio 212 Salon is not responsible for lost or stolen items or items left behind. Visa, MasterCard, Discover, personal checks and cash are all accepted methods of payment. $25 will be charged for all checks returned for non-sufficient funds.

Pricing:

All prices may be subject to change without prior notice.